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Home  /  Services  /  Managed IT  /  Managed IT Services

Managed IT Services

The full-service option: we own your technology end to end. Strategy, budgeting, procurement, day-to-day support and everything in between, delivered against a fixed monthly fee with no hourly billing and no surprise invoices after a bad week.

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The core agreement

What's included

  • Unlimited remote and on-site support — no ticket caps, no per-incident charges
  • Proactive patching and updates across servers, workstations and network gear
  • Asset and licence tracking, so renewals never arrive as a surprise
  • Quarterly technology reviews with a written roadmap and budget
  • Vendor management — we deal with your ISP, your line-of-business software vendors and your carriers
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What the agreement includes
Support hoursRemote and on-siteUnlimited
After-hours & weekendCritical incidentsIncluded
Patch managementOS, firmware, third-party appsIncluded
Strategic reviewRoadmap and budgetQuarterly
BillingOne fixed monthly feeNo hourly
Co-managed option. If you already have internal IT, we work alongside them and take the overnight, the escalations and the projects they don’t have headcount for.
24/7Monitoring and on-call coverage
11 minAverage critical response
30 daysTypical full transition
1Named engineer per account

Managed IT

The rest of Managed IT

Managed IT Services is one part of it. Most clients end up on a single agreement covering the whole column.

Helpdesk & End-User SupportThe part of IT your staff actually experience.Read more → Network MonitoringContinuous monitoring of every device that matters — firewalls, switches, access points, servers, backups and circuits — so faults are found and fixed…Read more → Microsoft 365 ManagementMicrosoft 365 is where most organizations keep everything that matters, and it is almost never configured the way it should be.Read more → Collaboration & VOIPPhones, video conferencing and meeting rooms, designed and supported by the same team that runs your network — which is the only way call quality is ever…Read more →

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