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Home  /  Services  /  Managed IT  /  Managed IT Services

Managed IT Services

The full-service option: we own your technology end to end. Strategy, budgeting, procurement, day-to-day support and everything in between, delivered through flexible Gold, Silver+ and Silver service plans built around your organization.

Contact Us All Managed IT services →
THE ACORDIS MANAGED IT APPROACH

IT Support Built Around Your Business

Our managed IT services offer flexible levels of support, from essential monitoring to comprehensive infrastructure management. Choose the coverage that fits your organization's needs.

  • 24/7 proactive monitoring — continuous visibility into your IT environment, with coverage based on your selected plan.
  • Remote and on-site technical support — support options tailored to your service agreement, with additional charges where applicable.
  • Proactive maintenance — routine system maintenance and management based on your service tier.
  • Flexible service plans — Gold, Silver+, and Silver options designed to meet different operational needs and budgets.
  • Scalable IT solutions — services that adapt as your business and technology requirements evolve.
Explore Our Managed IT Plans
WHAT OUR SERVICE PLANS OFFER
24/7 MonitoringContinuous oversight of your IT environmentAll Tiers
Remote IT ManagementSupport and management based on your selected planPlan-Based
On-Site Technical SupportIncluded with Gold; available at additional cost for Silver+ and SilverTier-Based
Proactive MaintenanceRegular maintenance based on service plan coveragePlan-Based
Priority Technical ResponsePriority support for Gold managed service clientsGold Tier
Flexible BillingService fees and additional support charges depend on your selected agreementPlan-Based
Co-Managed IT Options. Already have an internal IT team? Acordis can work alongside your existing staff to provide additional monitoring, management, and technical expertise based on your organization's needs and service agreement.

Service inclusions, support availability, response times, and additional charges vary by plan and are subject to the applicable service agreement.
24/7Monitoring and on-call coverage
11 minAverage critical response
30 daysTypical full transition
1Named engineer per account

Managed IT

The rest of Managed IT

Managed IT Services is one part of it. Most clients end up on a single agreement covering the whole column.

Helpdesk & End-User SupportThe part of IT your staff actually experience.Read more → Network MonitoringContinuous monitoring of every device that matters — firewalls, switches, access points, servers, backups and circuits — so faults are found and fixed…Read more → Microsoft 365 ManagementMicrosoft 365 is where most organizations keep everything that matters, and it is almost never configured the way it should be.Read more → Collaboration & VOIPPhones, video conferencing and meeting rooms, designed and supported by the same team that runs your network — which is the only way call quality is ever…Read more →

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