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Home  /  Services  /  Managed IT  /  Collaboration & VOIP

Collaboration & VOIP

Phones, video conferencing and meeting rooms, designed and supported by the same team that runs your network — which is the only way call quality is ever actually somebody’s responsibility.

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Voice & meetings

What's included

  • Cloud and on-premises phone systems, ported, configured and supported
  • Call flows, auto-attendants and hunt groups built around how you work
  • Softphone and mobile so a desk number follows the person
  • Conference room build-outs — displays, cameras, microphones, one-touch join
  • Quality of service on the network so voice traffic is prioritised properly
  • Teams and Zoom room integration with the phone system behind it
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Deployment scope
Phone systemCloud, on-prem or hybridEither
Number portingExisting numbers retainedIncluded
Meeting roomsDesign, install, supportPer project
Network QoSVoice prioritisationIncluded
SupportSame helpdesk as everything elseOne number
One throat to choke. When the call drops, it is a network question, a carrier question or a handset question. Acordis owns all three, so nobody gets to point at anybody.
24/7Monitoring and on-call coverage
11 minAverage critical response
30 daysTypical full transition
1Named engineer per account

Managed IT

The rest of Managed IT

Collaboration & VOIP is one part of it. Most clients end up on a single agreement covering the whole column.

Managed IT ServicesThe full-service option: we own your technology end to end.Read more → Helpdesk & End-User SupportThe part of IT your staff actually experience.Read more → Network MonitoringContinuous monitoring of every device that matters — firewalls, switches, access points, servers, backups and circuits — so faults are found and fixed…Read more → Microsoft 365 ManagementMicrosoft 365 is where most organizations keep everything that matters, and it is almost never configured the way it should be.Read more →

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