Eighteen years of
work worth showing.

The problem

A leading sports and entertainment organization was operating on an aging Avaya VoIP system that no longer aligned with modern technology and security requirements. The outdated infrastructure created a growing need for modernization, from the underlying servers and voice gateways to the phones employees relied on every day.

With operations spanning a major entertainment arena and a warehouse fulfillment center, the challenge extended beyond replacing equipment. The organization needed a complete communications upgrade without disrupting daily business operations.

What we did

Acordis modernized the organization's voice environment with a Cisco-based solution, replacing legacy servers, voice gateways, SIP trunk infrastructure, and all 445 phones across both locations.

Our team configured the new hardware with current firmware, updated the supporting software, and applied security patches to bring the environment in line with modern security requirements.

To minimize disruption, all equipment was staged, configured, and tested before migration. The final cutover was carefully scheduled during off-hours, allowing the transition to take place without impacting users during business operations.

Acordis also provided user training to help employees become comfortable with the new Cisco phones and their enhanced capabilities.

Where it landed

The organization now operates on a modernized Cisco VoIP platform with updated software, current security patches, and enhanced phone functionality.

The transition was completed with zero business-hours downtime, providing a more secure, reliable, and capable communications foundation across both locations.

The result is a modern enterprise communications environment built to support daily operations and make collaboration easier for employees.

The problem

For major cruise operators, reliable mobile technology is essential to keeping onboard operations connected. From guest services and hospitality to housekeeping, maintenance, and crew coordination, mobile devices play a critical role in day-to-day operations.

Managing and upgrading mobile technology across an active cruise fleet presents unique logistical challenges. Thousands of devices must be prepared, configured, and deployed alongside the server infrastructure required to support them.

Unlike traditional enterprise environments, cruise ships operate on strict sailing schedules. Technology installations must be coordinated around limited docking windows, leaving little room for delays or disruption to onboard operations.

What we did

Acordis supported large-scale mobile technology deployments for the cruise industry, coordinating the installation and configuration of enterprise smartphones and supporting server infrastructure during scheduled port calls.

Our team prepared devices and equipment ahead of deployment, helping streamline installation once vessels arrived at port. Working within tight operational windows, Acordis coordinated the deployment of mobile devices, server installations, and supporting technology infrastructure.

Each deployment required careful planning, technical coordination, and efficient execution to accommodate the vessel's schedule while minimizing interference with ongoing operations.

Where it landed

Cruise operators benefit from updated mobile technology and supporting server infrastructure designed to keep onboard teams connected and operational.

Modern enterprise smartphones provide crew members with access to mobile communication and operational tools, while supporting infrastructure helps maintain the technology environment behind these devices.

By coordinating deployments around scheduled port calls, Acordis helps cruise operators modernize onboard technology while maintaining the demanding schedules of the maritime industry.